Protégé Warehouse Orders
PO’s must include the following information:
● Company Name, Address, Phone Number & Contact name.
● USA 9 Digit Federal Tax IRS Number OR Canadian BIN
● Company PO #
● Trucking Company you want the goods to be shipped with, Name, Phone Number and contact name.
● If Shipping to USA your Customs broker and all pertinent account and contact information.
● Ship date from the Warehouse “ ship by date “
● Any specific labeling instructions for the products ordered.
● Any specific instructions pertaining to documents ( Bill of Lading, Packing Slip, Commercial Invoice etc.)
PRICING, FOB WAREHOUSE: Prices are subject to change with or without notice.
Protégé Casual Warehouse Payment Terms:
a) Prepayment is required for all Customers for the first 2 transactions.
b) Terms become available upon successful completion of credit application, following the second purchase.
c) The pre-approved terms on account starts from the invoice date.
d) Any account due over 30 days, 2% per month finance charge will be applied to the past due account.
e) Any account past due over 45 days will revert to prepaid status.
f) No orders will be shipped if account is not in good standing.
Protégé Casual Freight Terms: Freight terms are FOB Concord, Ontario Canada L4K 4T9 Warehouse, Common Carrier or Pick-up. Freight Insurance is strongly recommended.
Disputes or Billing Discrepancies:
In the event of a billing or receiving dispute please contact Protégé Casual within 30 days of receiving date or invoice date with a written explanation of the discrepancy. After the 30 day period we may not be able to locate the necessary information or assist you in resolving the dispute or billing discrepancy. This procedure applies to both domestic and export orders.
Freight Claim Procedures:
Merchandise is delivered to the carrier in factory new condition at the warehouse loading dock door. Claims for loss or damage sustained in transit must be led by you, as follows:
Apparent Damage: It is your responsibility to accept the merchandise and le a claim with the carrier. Make a notation on the Bill of Lading and obtain a signature of the carrier’s agent. (Failure to adequately describe this information may result in the carrier refusing to honor the claim.) Request claim form from the delivering carrier and le your claim immediately.
Concealed Damage: If damage is discovered when unpacking the products, immediately mark the damaged area and submit a written request for the carrier to inspect. Do not remove the merchandise from the original carton until the carrier inspection is complete. Protégé Casual MUST also be notified immediately.
Shortage: It is your responsibility to inspect all product and to le claims with carriers in the occurrence of product shortage. Make a notation on the Bill of Lading as to the number of cartons short. Protégé Casual MUST also be notified immediately of any shortages. File a claim with the delivery carrier immediately. No claim for shortages, damaged items or errors will be honored unless it is made in Writing on the Bill of Lading upon receipt of the shipment. Failure to make a claim on the Bill of Lading may constitute a wavier of your rights to a refund or credit.